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FAQ

Here you can find answers for common questions!

Your question is not answered here? No problem, please write a mail, we will come back to you as soon as possible!

Where can the end consumer buy ELEKTRA products?

ELEKTRA products are not directly saled to end consumers. We are distributing our products only to wholesale or to the industry, carpenters for shop or interior fittings or furniture.  Some of our products can be found in our replacement webshop. Go  to our webshop for replacement parts.

How do I clean my ELEKTRA products?

Do you want to take as long pleasure as possible in your ELEKTRA products?  Please have regard to the following information about care and cleaning instructions:

  • Switch off power supply and secure to prevent reactivation before cleaning.
  • Use a dry or slightly moistened soft cloth for regular cleaning.
  • Do not use abrasive cleaning agents or cleaning agents that contain excessive amounts of acid, alkalis or alcohol as these will attack surfaces and could cause discolouration.
  • For heavy soiling, use only standard, water-soluble cleaning agents such as washing-up liquid or all-purpose cleaner and these are to be used in the doses and manner recommended by the manufacturer.
  • ELEKTRA is not liable for damage arising due to improper care.
How to deal with a broken CFL (Compact Fluorescent Lamp)

CFL contain a small amount of mercury. When used normally, this small amount of mercury is not causing any health risks. Mercury cannot escape from an intact lamp.
The only possibility to get in contact with mercury is the improbable break or damage of a CFL, but the very small amount of mercury is most unlikely to cause any harm. Mercury is vaporizing at room temperature, still the generated concentration in the ambient air is lying underneath the required German limits.
Health risks can be safely avoided when the room is adequately ventilated immediately and the broken glass is removed afterwards.

Please keep in mind the following advice:

What to do immediately:

  • Take care to prevent injuries from broken glass.
  • When the lamp was broken in a luminaire, make sure to disconnect the power to avoid the risk of electric shock.
  • Vacate the room and ventilate it for 15 minutes. Turn off air condition or heating system.

Cleaning and disposal:

  • Keep the windows open during the cleaning.
  • Use disposal gloves to avoid injuries from broken glass.
  • Sweep up all particles and glass fragments with a stiff cardboard and place everything in a plastic bag or in a screw-top jar.
  • Then use a damp cloth to wipe the area or a sticky tape to remove dust and small residual parts from carpets or soft furnishings. Add all used items including gloves to the air tight disposal bag or jar.
  • A vacuum cleaner should only be used as last measure or when the surface leaves no alternative. Keep the windows open during vacuum cleaning and dispose of the dust bag from the vacuum cleaner with the normal household waste.
  • Dispose of the broken or disused CFL at a waste recycling centre according to the national legal guidelines for hazardous household waste.
  • Ventilate the room for an adequate time and wash your hands thoroughly.

How to avoid the break of a CFL:
The breaking of glass is not totally avoidable when changing bulbs or CFL, but the following tips may help to prevent it:

  • To avoid the risk of an electric shock make sure to disconnect the power of the luminaire before changing the lamp.
  • Change lamps only after cooling.
  • Do not touch the lamp at the glass components, change lamps by touching the plastic socket or bulb.
  • Place disused lamps in a safe package or protect it with soft cloth for transportation.
  • Remove new lamps from their package only shortly before installation.

Quelle: Lightcycle. Sauberes Licht, sauber recycelt
www.lightcycle.de

Where to dispose disused lamps (LED and CFL), luminaires and other electronic devices?

Details regarding disposal.

We are caring for our environment! The correct disposal of disused lamps, lights and batteries is therefore inevitable for us. These contain precious raw materials which mostly can be recycled.

Regarding this issue we installed a separat site where you will get all necessary and important information:

Details for Disposal