FAQ

Here you can find answers for common questions!

Your question is not answered here? No problem, please write a mail, we will come back to you as soon as possible!

Where can the end consumer buy ELEKTRA products?

ELEKTRA products are not directly saled to end consumers. We are distributing our products only to wholesale or to the industry, carpenters for shop or interior fittings or furniture.  Some of our products can be found in our replacement webshop. Go  to our webshop for replacement parts

How do I clean my ELEKTRA products?

Do you want to take as long pleasure as possible in your ELEKTRA products?  Please have regard to the following information about care and cleaning instructions:

  • Switch off power supply and secure to prevent reactivation before cleaning.
  • Use a dry or slightly moistened soft cloth for regular cleaning.
  • Do not use abrasive cleaning agents or cleaning agents that contain excessive amounts of acid, alkalis or alcohol as these will attack surfaces and could cause discolouration.
  • For heavy soiling, use only standard, water-soluble cleaning agents such as washing-up liquid or all-purpose cleaner and these are to be used in the doses and manner recommended by the manufacturer.
  • ELEKTRA is not liable for damage arising due to improper care.
How to deal with a broken CFL (Compact Fluorescent Lamp)?

CFL contain a small amount of mercury. When used normally, this small amount of mercury is not causing any health risks. Mercury cannot escape from an intact lamp.
The only possibility to get in contact with mercury is the improbable break or damage of a CFL, but the very small amount of mercury is most unlikely to cause any harm. Mercury is vaporizing at room temperature, still the generated concentration in the ambient air is lying underneath the required German limits.
Health risks can be safely avoided when the room is adequately ventilated immediately and the broken glass is removed afterwards.

Please keep in mind the following advice:

What to do immediately:

  • Take care to prevent injuries from broken glass.
  • When the lamp was broken in a luminaire, make sure to disconnect the power to avoid the risk of electric shock.
  • Vacate the room and ventilate it for 15 minutes. Turn off air condition or heating system.

Cleaning and disposal:

  • Keep the windows open during the cleaning.
  • Use disposal gloves to avoid injuries from broken glass.
  • Sweep up all particles and glass fragments with a stiff cardboard and place everything in a plastic bag or in a screw-top jar.
  • Then use a damp cloth to wipe the area or a sticky tape to remove dust and small residual parts from carpets or soft furnishings. Add all used items including gloves to the air tight disposal bag or jar.
  • A vacuum cleaner should only be used as last measure or when the surface leaves no alternative. Keep the windows open during vacuum cleaning and dispose of the dust bag from the vacuum cleaner with the normal household waste.
  • Dispose of the broken or disused CFL at a waste recycling centre according to the national legal guidelines for hazardous household waste.
  • Ventilate the room for an adequate time and wash your hands thoroughly.

How to avoid the break of a CFL:
The breaking of glass is not totally avoidable when changing bulbs or CFL, but the following tips may help to prevent it:

  • To avoid the risk of an electric shock make sure to disconnect the power of the luminaire before changing the lamp.
  • Change lamps only after cooling.
  • Do not touch the lamp at the glass components, change lamps by touching the plastic socket or bulb.
  • Place disused lamps in a safe package or protect it with soft cloth for transportation.
  • Remove new lamps from their package only shortly before installation.

Quelle: Lightcycle. Sauberes Licht, sauber recycelt
www.lightcycle.de

Where to dispose disused lamps (LED and CFL), luminaires and other electronic devices?

Details regarding disposal.

We are caring for our environment! The correct disposal of disused lamps, lights and batteries is therefore inevitable for us. These contain precious raw materials which mostly can be recycled.

Regarding this issue we installed a separat site where you will get all necessary and important information:

Details for Disposal

How many locations does ELEKTRA have?

Our head office is located in Enger. We also have a subsidiary with 4 locations in China – ELEKTRA Industrial China. We belong to Ehlebracht Holding AG, with further locations in Michalovce (SK) and Enger.

What does ELEKTRA do?

ELEKTRA develops, manufactures and distributes LED luminaires and lighting systems for furniture, kitchens and shopfitting. Our product portfolio also includes various accessories such as electrical track systems or our patented mini plug system, but we are also at your side in the field of industrial solutions, from planning to series production, for assemblies that combine plastics technology with electronics and lighting technology.

How many employees does ELEKTRA have?

In Enger there are currently 100 employees working in production and administration. The administration is divided into goods receipt/warehouse/QA, sales, purchasing, marketing, human resources, work preparation and an own development/construction. Our engineers are employed there and always develop innovative luminaires.

How does ELEKTRA relate to the EHLEBRACHT Group?

EHLEBRACHT Holding AG is the parent company of the EHLEBRACHT Group. Its subsidiaries include EHLEBRACHT Enger and EHLEBRACHT Slovakia. They produce for the automotive sector and the household appliance sector and thus cover the field of plastics technology, as does EIC in China, which also takes care of assembly technology and tool production. We, ELEKTRA GmbH, are the only company operating in the field of lighting and functional technology.

Which apprenticeships does ELEKTRA offer?

ELEKTRA offers annual training for industrial clerks and from August 2020 we will be training e-commerce clerks for the first time. Every 3 years we hire specialists for warehouse logistics. We attach great importance to our junior staff and support them according to their individual strengths.

At which fairs is ELEKTRA represented?

ELEKTRA presents products at national and international trade fairs such as interzum in Cologne, EuroShop in Düsseldorf, HolzHandwerk in Nuremberg and SICAM in Pordenone (IT). In addition, we participate in in-house exhibitions of our customers at home and abroad and in events of the carpentry associations. For the next dates, please have a look here: See all next dates

Where can I buy ELEKTRA products as a private individual?

As a matter of principle, we do not deliver to end consumers. However, if you have installed a product from us in your furniture, you can purchase selected products as a private individual in our “spare parts shop”. If you are interested in other products, please send us an e-mail to info@elektra.de.

What values does ELEKTRA stand for?

ELEKTRA is a German manufacturer that lives by the motto “At home in East Westphalia – active worldwide”! For 40 years ELEKTRA has been present on the market with high quality and safety and always develops innovative products.

How do I get a catalogue?

Please feel free to request a catalogue using our contact form.

Download my Catalogue now

How and where do I dispose of ELEKTRA lamps?
  • You can dispose of your old lamps at a location of our distributor Lightcycle and thus save important resources.
  • Please dispose of luminaires and other light fittings at a collection point in your municipality.
  • Used batteries can either be sent back to us or returned to a local store or collection point.
How "bright" are the light colours 2700-6400K really? What do the light colours in Kelvin mean?

Kelvin is the physical unit for the colour temperature of the light produced. Basically it is said that everything up to 3300K is warm white, up to 5300K neutral white and above that daylight white (cold white). The 2700K colour temperature can be compared with conventional halogen lighting or with incandescent lamps used in the past. The higher the value, the more the light colour resembles natural daylight, 6400K corresponds to a cloudy sky, a clear blue sky with sunlight would be about 10000-12000K, candlelight corresponds to 1500K.